Returns & Exchanges

At Lox & Chain, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all eligible items. Please ensure products are in their original, unworn condition with all packaging intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original jewelry boxes and include a copy of your packing slip to ensure fast processing.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our team inspects your returned items, we will process your refund or ship your exchange within 3-5 business days.