Frequently Asked Questions
Everything you need to know about our premium jewelry and custom craftsmanship.
What materials are used in Lox & Chain jewelry?
We use high-quality materials including solid 925 sterling silver, 14k gold plating, and genuine gemstones. Each piece is designed for durability and a premium aesthetic.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 7-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and earrings are final sale due to hygiene and production standards.
How do I find my ring size?
We provide a comprehensive sizing guide on our website. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer a warranty on your products?
Yes, all Lox & Chain jewelry comes with a 6-month manufacturing warranty that covers any defects in materials or workmanship from the date of purchase.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with harsh chemicals, perfumes, and water. Store them in a cool, dry place and clean gently with a soft microfiber cloth.